Terms & Conditions

Thank you for considering Blue Whales Window Services for your residential window cleaning needs. By choosing our services, we aim to establish fairness and transparency for both you, the reader, and our valued clients. Please take a moment to acquaint yourself with the terms and conditions governing our business:

1.0 Initial Visit Upon scheduling your first cleaning, a one-time charge will apply to account for the additional time required for the initial cleaning. The cost of this charge will be determined by your house’s size and the frequency of subsequent cleanings. Specifics will be outlined during the sign-up process. Should you opt for our Platinum Package, the FIRST cleaning session will be provided at no cost.

1.05 Expected Outcomes Our advanced pure water cleaning system is highly effective at removing general dirt from your windows. However, it’s important to note that it may not entirely eliminate builder’s residue (such as plaster, concrete, and paint), adhesive materials or stickers, staining/discoloration caused by chemicals or rust, and UV-damaged window frames. If any of these specific issues are present, kindly notify us during the scheduling of your initial cleaning.

1.1 Visit Frequency We offer scheduled window cleaning services on a four-week basis. We kindly ask for some flexibility in scheduling due to factors like inclement weather (such as strong winds or freezing conditions) and unforeseen circumstances. This allows for a one-week window before or after the scheduled time.

1.2 Inclement Weather Although we make every effort to avoid cleaning windows in the rain, our services can still be performed during light rain or brief showers without compromising the results. In the case of heavy rain, your cleaning will be rescheduled for the following working day.

1.3 Rescheduling or Cancellations We prioritize reliability and appreciate your reciprocal reliability. Resources and time are allocated for your scheduled service. If you decline our service upon arrival or cancel on the day of the cleaning without notifying our office, we reserve the right to charge the full expected fee and/or terminate ongoing services. Furthermore, if access to your property is restricted on the scheduled day, the full expected fee may be charged. Please understand that

replacing your appointment with another customer on the day of cleaning is not feasible.

1.4 Termination of Services Should you wish to discontinue our services for any reason, you have the right to do so by providing one month’s notice AFTER the initial 12-month period. To initiate the cancellation process, kindly contact us at 01302965205 or via email at info@bluewhalesws.co.uk. Please be aware that one-time window cleans are not part of our service. By availing our services, you commit to a minimum of 12 cleaning sessions. If you terminate prior to the completion of 12 sessions, you will be responsible for settling the remaining balance.

1.5 Complaints Procedure We consistently strive to provide exceptional service while cleaning your windows. Should you find any reason for dissatisfaction, please reach out within 24 hours of the cleaning. We will promptly arrange a return visit on the subsequent working day to re-clean your windows at no additional cost. Please note that complaints received after 24 hours may not qualify for a re-clean. While our policy does not include refunds, rectifying unsatisfactory work at no charge, provided we are informed within 24 hours of the cleaning date, is our commitment.

1.6 Confidentiality We acknowledge the importance of safeguarding your privacy. All customer information is securely stored in a confidential database and will not be disclosed or discussed with any individual or entity, in compliance with the data protection regulations and the terms and conditions outlined.

1.7 Payment Process For clients joining our four-weekly scheduled window cleaning rounds, payments are facilitated through our direct debit system called Gocardless. This system offers ease of setup for your convenience.

For further inquiries or clarifications, please don’t hesitate to contact us at the provided phone number, email address, or visit our website at www.bluewhalesws.co.uk. You can also find us at our address: Unit 10-11, Whittingtons Court, Wheatley Hall Rd, Doncaster, DN2 4PE